We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If you have received a damaged or defective item, we will gladly replace the item at no additional cost. Please contact us within 48 hours after receiving your item(s). Our online store does not accept returns or exchanges, once an item has been received, it cannot be returned.

We can only offer replacements at no additional cost if the criteria below are met: Items are defective - damaged / broken or soiled / dirty upon arrival. Packages lost in transit. If packages are lost but the product became sold out on our store, you will have a store credit of your order's value plus 15% offered. We do not accept returns or refunds if the customer changes their mind after receiving their order. No refund can be made if the customer bought the products discounted. Note: The name of the store cannot be held responsible for lost or misdirected packages.

Please make sure all the information you have provided is correct before submitting your order to avoid loss of mail or other incidents. the international customer must provide a telephone number.

 

If you have other concerns, please contact our customer service by email at contact@yukiohishika.com or by sending a ticket to our website https://www.yukiohishika.com responsible for packages returned to the sender.

Customers are asked to enter the correct addresses carefully, otherwise the package will not be delivered. Once the item is received at the warehouse, we can repack it, re-label it and reship it, but please understand that this requires an additional cost. The processing and delivery costs are generally half as high as the order ... so be mindful with the information you provide.

If you think you have entered the wrong address, you should contact us immediately to correct the mistake. If the package gets lost due to the customer providing the wrong address, our store won't be held responsible for its loss.

Cancellation policy Can I cancel my order? Yes. We are working with lean process methods that allows us to send a package within 4 hours after we receive your order, that is how we can achieve such short delivery time. For this reason, cancellations must be made within 2 hours of ordering. 

Send us an email within 2 hours and let us know the reason why you want to cancel your order. We do not accept cancellation of orders outside the 2 hours window and / or due to standard shipping reason.

Please note that our standard shipping is published in the description of each product. All customers must be informed before concluding an order. All refunds will be made within 24 to 48 hours before the fund is reflected in the customer's bank account.

Please do not return your purchase to the manufacturer. Send us an email stating your concern and attach a dated photo of the item(s) showing the size and its original packaging within 48 hours of receiving the order for a replacement or refund. Note: Our team will inspect / verify the photo(s) before making a replacement.

https://www.yukiohishika.com reserves the right to refuse any replacement and refund if it does not meet the above criteria.

Late or missing refunds (if applicable). If you haven't received a refund yet, double check your bank account and contact your credit card company, it may take some time before your refund is officially released .

If you've done all of this and still haven't received your refund, please contact by emailing us on our website https://www.yukiohishika.com.