We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for STORE CREDIT or EXCHANGE it for another style within 30 days of receiving your order.
- Merchandise must be returned within 30 days of receipt.
- Merchandise must be unworn and unwashed and in their original packaging.
- Merchandise must have all original tags attached.
- Any merchandise purchased at discount or on sale cannot be returned.
- Customers may begin the return process by contacting us at email@example.com, stating reason for return.Then, please follow the return process.
Exchanges and returns for store credit will be processed free of charge. Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of €14.90, which will be deducted from the amount to be refunded. Original shipping charges are non-refundable.
To begin your return or exchange, please contact us at firstname.lastname@example.org
To return or exchange an item please follow the steps below:
- Include a copy of the packing slip or confirmation email from your order and note the new size(s) or item(s) desired. (We cannot guarantee all items and sizes will be in stock for exchanges.)
- Mail your return to address provided to you via email.
- Once your return is received, your new item(s) will be shipped out at no additional cost or we will issue your refund.
- Refunds will be processed within approximately 3 to 7 business days after we receive your return.
- Original shipping charges are non-refundable.
- Import duties/taxes and customs fees are non-refundable.
- All refunds are subject to a €14.90 processing & handling fee, which will be deducted from your refund amount.
Thank you for your understanding and continued support. We consider you as family, and love each and every one of you.